Hanging on
Sir: I am glad to know that I am not the only victim of the inefficiency and arro- gance of British Telecom (Letters, 30 May). My telephone was out of order for a month during the engineers' strike earlier this year. Two weeks ago it went dead yet again and I was told by the so-called customer services that it would take six to eight weeks to repair. It may be coinci- dence, but a letter to the chairman, with copies to my MP and others, observing that British Telecom could not be worse if it were nationalised and that in fact it was better when it was, was immediately fol- lowed by my line working again. What is intolerable is that BT has not yet offered a reduction in my bill, let alone compensa- tion for the massive inconvenience, but what adds insult to injury is the knowledge that hundreds of millions of pounds are being spent on destroying fine and useful telephone kiosks and replacing them by tawdry, ugly ones containing equipment which is just as bad. All in the cause of `corporate image'.
Gavin Stamp I St Chad's Street,
London WC1
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