Cut off
Sir: What joy to read Michael Trend on the exasperating subject of British Telecom (4 July). BT cut me off for three months because I withheld payment of a surprising- ly large bill. As a freelance journalist with a two-month-old baby I had to resort to vomit-encrusted, urine-soaked telephone kiosks. Then they said, 'Sorry it seems we owe you £430.' That was four months ago and I'm still awaiting an apology. I have asked for a refund five times. BT say it's coming, but to date they've kept the money and are gradually settling my bills with it. It is easy to see how they can make £2 billion profit.
My cousin has lost £2,000 worth of commissioned illustrations because she lives in Holborn and has been told that because of 'disc blunder' her telephone cannot be mended. Consolation from the gracious office of the Chairman of British Telecom ran: 'You're not the only one. There's a doctor having a nervous break- down and a business in bankruptcy.
I think I shall scream if I have to watch another of those sickening BT adverts on the telly with the immortal line 'It's you we answer to. . .
Tiffany Daneff
55 Linden Gardens, London W2
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